Business Management Courses

  1. MasterClass in Effective Negotiation Skills (2 Days)
  2. MasterClass in Train the Trainer Skills (2 Days)
  3. MasterClass in Effective Business Presentation Skills (3 Days)
  4. MasterClass in Business Writing Skills (2 Days)
  5. MasterClass in Effective Communication Skills (2 Days)
  6. MasterClass in Public Speaking Skills (3 Days)
  7. MasterClass in International Negotiation Skills (3 Days)
  8. MasterClass in Working Across Cultures (2 Days)
  9. MasterClass in Teamwork and Communication Skills (2 Days)
  10. MasterClass in Customer Service Excellence (3 Days)
  11. MasterClass in Contact Centre Skills for Call Handlers (3 Days)
  12. MasterClass in Contact Centre Skills for Team Leaders (3 Days)
  13. BMTG MasterClass in Sales Skills (3 Days)

 

MasterClass in Effective Negotiation Skills (2 Days)

Negotiation is something that we do every day whether in business or at a personal level. Within business, negotiation touches almost all aspects of our careers and is functionally independent.

Effective negotiation skills are required whether we are an Executive, a Senior Manager or work in Sales, Marketing, Procurement, Project Management, Finance, IT or Operations.

This MasterClass will walk delegates through the key stages of effective negotiation and leave them will new skills, tools and techniques that will help you deliver success at both a business and personal level.

MasterClass in Train the Trainer Skills (2 Days)

Effectively design, present and manage performance enhancing delivery programmes to your audience.

This MasterClass will present inexperienced trainer and presenters with a challenge and will enable them to more effectively use the tools and techniques essential to the delivery of high quality and meaningful training events and presentations to a variety of audiences. It will also refresh and encourage more experienced trainers and presenters and present them with a learning opportunity to reflect on their own current practices and to learn from ‘best of breed’ international practices :- delivered by a highly experienced International Expert who has delivered and presented successfully in Asia, Africa, Europe, Middle East and Central Asia for leading global training and event management companies.

MasterClass in Effective Business Presentation Skills (2 Days)

“We all have to make presentations at work, whether you are reporting to senior management, selling your products and services to your customers, or motivating your team to make a change.

This MasterClass will enable delegates to become more effective, powerful and confident presenters. It will help you to make presentations with a relevant and memorable message which keep keeps your audience’s interest and attention throughout the performance. You will leave the training with new skills, tools and techniques that will help you deliver success at both a business and personal level.

MasterClass in Business Writing Skills (2 Days)

Being able to write clear, effective reports, e-mails, proposals and other documents is an indispensable business skill.

This two day MasterClass will help delegates write effective, well-structured and argued documents, which inform, guide, and influence their reader. It examines how to gain the reader’s attention and interest, put the message across in the most compelling way, use the most appropriate language, and make the text visually appealing with a clear, attractive layout, so that the reader is stimulated into wanting to read the document.

MasterClass in Effective Communication Skills (2 Days)

Good communication skills are a fundamental need in business at all levels. When you communicate well you will persuade, motivate and influence and build useful and lasting relationships more easily. You will also save time and lessen the chances of conflict.

This two-day Effective Communication Skills MasterClass will enable delegates to become effective and powerful communicators. The programme will focus on knowing your partner’s needs and concerns, and identifying the right message for that person. It also covers influencing and motivating your partner, and adapting your communication style to different people.

You will examine how to use your tone of voice and body language to engage your partner, to structure your message clearly, build rapport and use questions effectively to find out information and build trust.

MasterClass in Public Speaking Skills (3 Days)

You have been asked to make a speech at a networking event, a wedding, a leaving party for a colleague, after dinner at a business association meeting or to your shareholders. In a business presentation, you have a clear business aim and you can use PowerPoint to illustrate your presentation. When making a speech, often your aim is less well-defined: it could be to entertain, move your audience to tears or laughter, pay respect to an individual of a group, welcome visitors or to make a good impression from the platform. You must rely on your skills as a performer; you can’t fall back on slides and other technology to tell your story for you.

This Effective Public Speaking MasterClass will help you to become a confident, powerful public speaker who can hold your audience throughout your speech.

MasterClass in International Negotiation Skills (3 Days)

Negotiation is something that we do every day whether in business or at a personal level. Effective negotiation skills are essential whether you are an Executive, a Senior Manager or work in Sales, Marketing, Procurement, Project Management, Finance, IT or Operations.

This MasterClass will guide delegates through the key stages of effective international negotiation and give you new skills, tools and techniques that will help you deliver success at both a business and personal level with partners from around the world.

The training also enables delegates to identify the key cultural parameters they need to take into account when negotiating internationally. This will help them when preparing to negotiate with other cultures and it will give them a useful toolkit during the negotiation.

The MasterClass will be highly interactive, challenging, practical and fun.

MasterClass in Working Across Cultures (2 Days)

Understanding the cultures you work with is crucial to modern business. We are all rooted in our own culture with our own concept of what is 'normal' in how we behave and communicate, the assumptions we make, and the values and attitudes we hold. Conflict can arise when our 'normal' is different from the 'normal' of people of another culture.

This practical, highly interactive MasterClass identifies the keys to understanding different cultural perspectives, and will help delegates be more effective when working with their partners from different cultures. It will also identify different business practices between cultures, how to manage conflict and deal with difficult inter-cultural situations. It will give valuable tips on working with specific cultures.

The MasterClass will be highly interactive, challenging, practical and fun.

Masterclass Teamworking and Communication Skills(2 Days)

Good teamwork and communication skills are a fundamental need in business at all levels. When you communicate well you will persuade, motivate and influence and build useful and lasting relationships more easily. By working effectively in your teams you will be more productive, save time and lessen the chances of conflict.

This two- day Teamwork and Communication Skills course will enable delegates to become effective and powerful communicators and team-workers. The programme will focus on knowing your partner’s needs and concerns, and identifying the right message for that person. It also covers influencing and motivating your partner, adapting your communication style to different people and being assertive. You will examine how to use your tone of voice and body language to engage your partner, to structure your message clearly, build rapport and use questions effectively to find out information and build trust.

MasterClass in Customer Service Excellence (3 Days)

Customer service is, to customers, one of the most visible and significant aspects of their perceptions of the organisation. It will shape their opinions and will often be the differentiator even above pure price. For customers the quality of customer service determines whether to buy, and particularly whether to remain a customer.

Customer service matters because everybody in every organisation either helps customers directly or helps colleagues (internal customers) who serve the paying customer. Customers can be described as fellow colleagues in addition to anyone that interacts with the organisation.

Service creates and makes a company brand but also has the potential to destroy a business where the service falls short of customer expectations.

It is worth remembering that you have more opportunity to delight or lose a customer than the CEO! By pulling together and delivering great service, you will become a part of building the organisation but get increased levels of satisfaction.

This MasterClass is generic across all industry sectors and explains the why service is the biggest influence on customers and then provides delegates with the skills necessary to both want to change but equally as important , to be able to change.

MasterClass in Contact Centre Skills for Call Handlers (3 Days)

In today’s customer focused world you need to be sure that every contact with your centre is dealt with to the highest standards providing a lasting impression with your customer. Today the business world revolves around personal service and globalisation. As a result, the telephone has become the way to do business. And of course while this brings opportunities, you need to be sure that your all of your staff have the skills necessary to capitalise.

With more demands on our time, it is more important than ever that your telephone based staff can handle the needs of each customer creating a lasting impression…Not forgetting all sales opportunities!

By attending the Master Class, delegates will understand how to develop the “Positive Mental Attitude” necessary to thrive in the modern “Contact Centre” but also how they can become part of a winning team.

Delegates will also learn the telephone skills needed to be successful in both sales and service environments while recognising how complaints can be used to their advantage.

The course has been designed to highlight the importance of the role and the impact that they can have within the business.

MasterClass in Contact Centre Skills for Team Leaders (3 Days)

With the demands placed on a modern Contact Centre, your teams need leaders that motivate, inspire and develop them. Technology helps to support the business but your Team Leaders are the key and decisive ingredient in the day to day success of your operation.

Some organisations suggest that 90% of leavers do so because of the poor leadership that they receive. With a well managed and engaged work force, you can guard against attrition but also grow your business.

Without high skilled Team Leaders, sharing with your teams the values and visions of the organisation, you will never get optimum results. Unlock the potential in your teams through your Team Leaders.

The Masterclass explains the problem behaviours that individuals can display but will then allow delegates to develop both assertiveness and influencing skills.

The course is generic across industry and sector and has been designed to equip the modern Team Leader with the skills to develop high performing teams.

MasterClass in Sales Skills (3 Days)

As sales revenue forms the lifeblood of all commercial organisations, those involved in the sales process have a vital contribution to make.

However, the increasing complexity of the sales process coupled with the increasing sophistication of buying organisations, requires a more professional approach to all aspects of selling.

Those involved in sales must therefore have the skills to manage the entire sales process from initial engagement through to winning the sale. This involves questioning, listening and probing, together with presenting, communicating and closing. Additionally, the skills of managing, prioritizing and planning are also required.

This 3-day MasterClass is designed to develop all of these skills in order to create professional sales people capable of understanding the customer’s business and of managing the sales opportunity.

The MasterClass will be highly interactive using role-plays and case studies at every stage in the sales process to develop the required sales skills to manage the customer opportunity.