Operational Excellence


Advanced Certificate in Operational Excellence (ACOE™)

Course Overview

Operational excellence and its delivery are ever more critical in today’s increasingly competitive global market and are fundamental in both the winning and retaining of key contracts. Delivering operational excellence through highly motivated, focused teams and transparent measurements will help ensure profit maximisation and support on-going and future business strategy. Operational Excellence is both fundamental in supporting the delivery of business strategy and critical to its bottom line performance.

This course will identify the key drivers and linkages to Operational Excellence which includes Service Delivery, Leadership, Operational Performance Measurement and Continuous Improvement.

In summary, it’s about delivering “Results through People” by ensuring their buy-in, complete engagement and ownership of the Business Vision and Strategy